Privacy Policy
PRIVACY POLICY FOR SESSIONZ
Last updated: Jan 1st, 2021
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Introduction
Sessionz puts the request and booking of knowledge transfer appointments and the coordination of hosting these appointments at your fingertips. We also want to make your experience with us as enjoyable and rewarding as possible, and we want you to use the Sessionz Mobile App and Website (collectively referred to as the “Platform”) and all of our services with complete confidence.
We are sensitive to the issue of confidentiality in online dealings and committed to transparency regarding our protection of individual privacy. This Privacy Policy is intended to inform users about the general approach we use in collecting, using and disseminating user information via the Website and demonstrate our commitment to privacy and security and supplement our Terms of Use accessible at https://www.sessionz.com/terms. Your privacy is very important to us and we request that you read this Privacy Policy carefully. Additionally, as the Platform may be of interest to individuals under the age of 18 years old, Parents of children who are under the age of 18 should ensure that they understand our policies regarding personal information before entering any personally identifiable information on or through the Website.
Taken together, the provisions set forth in this Privacy Policy, the Terms of Use for the Platform, and any additional conditions presented to you upon registration detail the applicable conditions governing the use of information provided during registration or use of the Website
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Scope
- This Privacy Policy describes how we collect information from users of our Platform, those who use our products and services (the “Services”) but do not have accounts (“Visitors”), and those register and subscribe to our services (“Members”). It describes what we do with the information we collect, and the choices Visitors and Members have concerning the collection and use of such information.
- When this policy mentions “Sessionz,” “we,” “us,” or “our,” it refers to the Sessionz Platform operated by Thriller Innovations, Inc. that is responsible for your information under this Privacy Policy.
- The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us at support@sessionz.com if you have questions on our practices in your country or region.
- This policy also applies to those who provide information to Sessionz in connection with an application to use our services, or whose information Sessionz otherwise receives in connection with its services. All those subject to this policy are referred to as “Members” for purposes of this policy.
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Information We Collect
We ask for and collect the following personal information about you when you use the Sessionz Platform. This information is necessary for the adequate performance of the agreement between you and Sessionz and to allow us to comply with our legal obligations and to obtain a better user experience when using the Sessionz Platform. Without it, we may not be able to provide you with all the requested services.
- Information You Give to Us (For Hosts)
- Account Information: We collect information when you create or update your Sessionz account. This may include your name, email, and phone. You may also be required to provide additional information such as the Country where you live in, City, Gender and Date of Birth. These are essential pieces of information required by Sessionz to verify contact information, screen users based on location of where Sessionz operates and ensure that we prevent users under the age of 18 from being Hosts on the Sessionz Platform. You may be required to provide additional information such as personal description, online presence such as links to your personal website and social media account, specify interests, accreditations. Some of this information as indicated in your Account settings is part of your public profile page, and may be publicly visible to users with a “Clients” account on the Sessionz Platform.
- Identity Verification Information: To help create and maintain a trusted environment, we may collect identity verification information (such as images of your government issued ID, password, national ID card, or driving licence, as permitted by applicable laws) or other authentication information to allow Sessionz and/or Third Party Background Check Providers to conduct a background check that may include conducting a criminal record (where permitted by law). The Identify Verification Information is mandatory in order to comply with applicable laws (such as anti-money laundering regulations) and be able to transfer funds to a Host for payouts.
- Session Listing Information: To create a listing on the Sessionz Platform, we may ask you to provide additional information, which may include information, descriptions and attributes about your session listing (such as rate and other preferences), you qualifications and experience. We may also ask you to upload multimedia and specify the location of where the session is being planned to take place along with any location notes that will be shared on the Sessionz Platform with Clients when you accept a booking. The location and location notes is kept private unless the session state is “Confirmed”.
- Payout Setup and Banking Information: In order to transfer funds to a Host, we require you to certain financial information (like your bank account information) in order to facilitate the processing of payouts to Hosts via Third Party Payments Provider (such as Stripe, Inc.) and to comply with applicable laws (such as anti-money laundering regulations).
- Demographic data: We may collect demographic information about you including through user surveys. We may also receive demographic information about you from third parties.
- User content: We may collect information that you submit when you contact Sessionz for Reporting Issues, customer support, provide ratings or compliments for Hosts.
- Information You Give to Us (For Clients)
- Account Information (For Clients): We collect information when you create or update your Sessionz account. This may include your name, email, and phone. You may also be required to provide additional information such as the Country where you live in, City, Gender and Date of Birth. These are essential pieces of information required by Sessionz to verify contact information, screen users based on location of where Sessionz operates and ensure that we prevent users under the age of 18 from having a “Client” account on the Sessionz Platform. You may be required to provide additional information such as personal description, online presence such as links to your personal website and social media account, and specify interests. Some of this information as indicated in your Account settings is part of your profile page, and may be privately visible to Hosts on the Sessionz Platform who you’ve interacted within through the form of your message, request, or booking to a Host.
- Identity Verification Information: To help create and maintain a trusted environment, we may collect identity verification information (such as images of your government issued ID, password, national ID card, or driving licence, as permitted by applicable laws) or other authentication information to allow Sessionz and/or Third Party Background Check Providers to conduct a background check that may include conducting a criminal record (where permitted by law).
- Payment Information: To use certain features of the Sessionz Platform (such as booking or paying for things on Sessionz), we may require you to provide certain financial information (like your credit card information) in order to facilitate the processing of payments (via Stripe, Inc.)
- Communications with Sessionz: When you communicate with Sessionz, we collect information about your communication (such as messages and reported issues) and any information you choose to provide.
- Demographic data: We may collect demographic information about you, including through user surveys. In some countries, we may also receive demographic information about you from third parties.
- User content: We may collect information that you submit when you contact Sessionz for Reporting Issues, customer support, provide ratings or compliments for Hosts.
- Account Information (For Clients): We collect information when you create or update your Sessionz account. This may include your name, email, and phone. You may also be required to provide additional information such as the Country where you live in, City, Gender and Date of Birth. These are essential pieces of information required by Sessionz to verify contact information, screen users based on location of where Sessionz operates and ensure that we prevent users under the age of 18 from having a “Client” account on the Sessionz Platform. You may be required to provide additional information such as personal description, online presence such as links to your personal website and social media account, and specify interests. Some of this information as indicated in your Account settings is part of your profile page, and may be privately visible to Hosts on the Sessionz Platform who you’ve interacted within through the form of your message, request, or booking to a Host.
- Information created when you use our services
- Location Information: Depending on the Sessionz services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and Wi-Fi.
- If you are a Host, Sessionz collects location information when the Sessionz app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device. We do this for statistical monitoring, allow for appointment event reminders and allow navigation to the location of a confirmed session booking.
- If you are Client and have provided permission for the processing of location data, Sessionz collects location information when the Sessionz app is running in the foreground. In certain regions, Sessionz also collects this information when the Sessionz app is running in the background of your device if this collection is enabled through your app settings or device permissions. We do this for statistical monitoring, allow for relevant distance based content display, search and filtering capabilities, appointment event reminders, and navigation to the location of confirmed bookings.
- Transactional Information: We collect transaction details related to your use of our services, including the type of services you requested or provided, your request details, , date and time the service was provided, amount charged, and payment method. Additionally, Sessionz may offer promotion codes and use your personal promotion code to associate your name with that person.
- Usage Information: We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. We use this information for statistical monitoring, system stability and improve the user experience of the Sessionz Platform.
- Device Information: We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information. We use this information for troubleshooting, statistical monitoring, and improve the user experience of the Sessionz Platform.
- Communication Data: We may enable Clients to communicate with Hosts through the Sessionz app, websites, and other services. For example, we enable Clients and Hosts, to call or text each other (in some countries, without disclosing their telephone numbers to each other). To provide this service, Sessionz receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. Sessionz may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.
- Information from other sources: This may include
- User feedback, such as ratings or compliments
- Users providing your information in connection with referral programs
- Users or others providing information in connection with claims or disputes
- Sessionz third party service through which you create or access your Sessionz account, such as payment providers, social media services, or apps or websites who use Sessionz’ APIs or whose API Sessionz uses (such as when you navigate to the location of a scheduled and confirmed session through Google Maps)
- Financial services providers (if you are a Host)
- Publicly available sources
- Marketing service providers
- Sessionz may combine the information collected from these sources with other information in its possession
- Location Information: Depending on the Sessionz services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and Wi-Fi.
- Information You Give to Us (For Hosts)
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How we use your information
We use, store, and process information, including personal information, about you to provide, understand, improve, and develop the Sessionz Platform, create and maintain a trusted and safer environment and comply with our legal obligations.
- Provide, Improve, and Develop the Sessionz Platform
We use, store, and process information, including personal information, about you to provide, understand, improve, and develop the Sessionz Platform, create and maintain a trusted and safer environment and comply with our legal obligations.- Create and update your account that enable you to access and use the Sessionz Platform.
- Verify your identity
- Enable the availability, scheduling, and other services. This includes automated processing of a Client’s information to enable relevant session listings displays, in which Session Listings that may appear is determined based on constantly varying factors such as price, location, interests, preferences, and past purchases,
- Process or facilitate payments and payouts for services.
- Offer, obtain, provide or facilitate insurance or financing solutions in connection with our services.
- To track the progress of your upcoming session or session that is in progress.
- Enable features that allow you to share information with other people, such as when you submit a compliment about a Host, refer a friend to Sessionz, session splitting, or share your ETA with Hosts.
- Enable features to personalize your Sessionz account, such as creating bookmarks for your favourite Hosts and Sessionz, and to enable quick access to previous booked sessions.
- Operate, protect, improve, and optimize the Sessionz Platform and experience, such as by performing analytics and conducting research.
- Provide customer service.
- Test, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate solutions in connection with our services.
Send you service or support communication, updates, security alerts, and account notifications. - We may use your contacts’ information (i) to facilitate your referral invitations, (ii) send your requests for references, (iii) for fraud detection and prevention, and (iv) for any purpose you authorize at the time of collection.
- To investigate or address claims or disputes relating to your use of Sessionz’ services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
We use, store, and process information, including personal information, about you to provide, understand, improve, and develop the Sessionz Platform, create and maintain a trusted and safer environment and comply with our legal obligations.
- Create and Maintain a Trusted and Safer Environment
Sessionz processes information given our legitimate interest in protecting the Sessionz Platform, to measure the adequate performance of our Agreement with you, and to comply with applicable laws.- Using device, location, profile, usage and other information to prevent, detect, and combat fraud or unsafe activities. This includes processing of such information, in certain countries, to identify practices or patterns that indicate fraud or risk of safety incidents. This may also include information from third parties. In certain cases such incidents may lead to deactivation by means of an automated decision making process. Users in the EU have the right to object to this type of processing;
- Screening Hosts prior to enabling their use of our services and at subsequent intervals, including through reviews of background checks where permitted by law, to prevent use of our services by untrusted Hosts.
- Conduct security investigations and risk assessments.
- Using user ratings to encourage improvement by affected Members and as grounds for deactivating Hosts with ratings below a certain minimum. Calculation and deactivation may be done through an automated decision making process. Users in the EU have the right to object to this type of processing;
- Verify or authenticate information or identifications provided by you (such as to verify your account, payout set up (for hosts).
- Conduct checks against databases and other information sources, including background or police checks, to the extent permitted by applicable laws and with your consent where required.
- Comply with our legal obligations.
- Resolve any disputes with any of our Client and Hosts users and enforce our agreements with third parties.
- Enforce our Terms of Use and other policies.
- In connection with the activities above, we may conduct profiling based on your interactions with the Sessionz Platform, your profile information and other content you submit to the Sessionz Platform, and information obtained from third parties. In limited cases, automated processes may restrict or suspend access to the Sessionz Platform if such processes detect a Client or Host or activity that we think poses a safety or other risk to the Sessionz Platform, Platform users, or third parties.
- Provide, Personalize, Measure and Improve our Advertising and Marketing
We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or changing your notification settings within your Sessionz Account. Sessionz does not sell your personal information to third parties, however Sessionz may- Send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences (including information about Sessionz or partner campaigns and services) and social media advertising through social media platforms such as Facebook or Google).
- Personalize, measure, and improve our advertising.
- Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Sessionz or its third party partners.
- Conduct profiling on your characteristics and preferences (based on the information you provide to us, your interactions with the Sessionz Platform, information obtained from third parties, and your search and booking history) to send you promotional messages, marketing, advertising and other information that we think may be of interest to you.
- Process Payment and Payouts on the Sessionz Platform
Session processes this information given its legitimate interest in improving the Sessionz Services and its users’ experience with it, and where it is necessary for the adequate performance of the Agreement with you and to comply with applicable laws.- Enable you to access and use payment and payout services.
- Detect and prevent fraud, abuse, security incidents, and other harmful activity.
- Conduct security investigations and risk assessments.
- Conduct checks against databases and other information sources.
- Comply with legal obligations (such as anti-money laundering regulations).
- Enforce the Cancellation and Refund Policy
- Provide, Improve, and Develop the Sessionz Platform
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Information Sharing and Disclosure
Some of Sessionz’ products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes. Sessionz may share the information we collect:
- Hosts to Clients
- As a Host, we will share all published Session Listing information (“Host Public Information”) you’ve entered when you’ve created the session listing. Listing pages are publicly visible and includes information such as Session Title, multimedia, Rate, Minimum Booking Time, Description of the Session, Benefits of the Services, Host Services/Offerings you provide, Languages you can host in, the ability level of clients the session is fit for, the injury risk level of a session, equipment required and equipment you offer and any additional information you choose to share.
- As a Host, we may share information pertaining to your Host Profile such as your name, profile photo, bio, education received, other related experience & qualifications, and online presence. If you have other listed sessions, we may share links to other listed sessions
- As a Host that has accepted a Client’s request, we will also share the Session Location Address, Location Notes you’ve specified in your session listing (“Private Host to Client Information”.
- As a Host, we may disclose whether you have successfully passed a background check (“Verified User Program”).
- As a Host, the Client will receive email notifications that may contains Host Public Information and Private Host to Client Information for events regarding requests, bookings and other events in an effort to provide a positive user experience.
- Clients to Hosts
- As a Client requesting services from a Host, we may share your first name, age, email, purpose of the session you’re requesting, language preference of session, comments you add to your request to a Host (“Client Information”).
- As a Client requesting services from a Host, we may share you’re a masked version of your phone number for privacy (“Private Client Information”).
- As a Client, the Host will receive email notifications that may contain Client Information and Private Client Information events regarding requests, bookings and other events in an effort to provide a positive user experience.
- With all members and the general public
- When you communicate with us through Sessionz blogs, social media, by contacting us, your communications may be viewable by the public. We may use these communications to create and publish success stories, tips and create content to share across social media, social media, and marketing campaigns.
- With Sessionz service providers and business partners
- Sessionz may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:
- Payment processors and facilitators (for Payments made by Client and Payout Processing for Hosts)
- Background check providers (For users going through Verified User Program)
- Cloud storage providers (for the storage of multimedia)
- Marketing partners and marketing platform providers
- Data analytics providers
- Research partners, including those performing surveys or research projects in partnership with Sessionz or on Sessionz’s behalf, Vendors that assist Sessionz to enhance the safety and security of its apps
- Consultants, lawyers, accountants and other professional service providers
- Insurance and financing partners
- Sessionz may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:
- Compliance and Response with Law, Resolve Disputes, Prevent Harm, and Protection of Our Rights
- Sessionz may disclose your information, including personal information, to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary. These disclosures may be necessary to comply with our legal obligations, for the protection of your or another person’s vital interests or for the purposes of our or a third party’s legitimate interest in keeping the Sessionz Platform secure, preventing harm or crime, enforcing or defending legal rights, or preventing damage. The purposes include:
- To comply with our legal obligations
- To comply with legal process and to respond to claims asserted against Sessionz or Thriller Innovations, Inc.
- To respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability
- To enforce and administer our Terms of Use, or other agreements with Members, or
- To protect the rights, property or personal safety of Sessionz, its employees, its Members, or members of the public
- If you use another person’s credit card, we may be required by law to share information with that credit card holder, including session request booking information. This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
- Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon Members and the Sessionz Platform. In instances where we comply with legal requests without notice for these reasons, we will attempt to notify that Member about the request after the fact where appropriate and where we determine in good faith that we are no longer prevented from doing so.
- Sessionz may disclose your information, including personal information, to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary. These disclosures may be necessary to comply with our legal obligations, for the protection of your or another person’s vital interests or for the purposes of our or a third party’s legitimate interest in keeping the Sessionz Platform secure, preventing harm or crime, enforcing or defending legal rights, or preventing damage. The purposes include:
- With your consent
- Sessionz may share your information other than as described in this policy if we notify you and you consent to the sharing.
- Send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.
- Hosts to Clients
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Service Providers
- Sessionz uses a variety of third party service providers to help us provide services related to the Sessionz Platform. Sessionz will need to share your information, including personal information, in order to ensure the adequate performance of our Agreement with you. Service providers may be located inside or outside Canada and the United States. For example, service providers may help us:
- Verify your identity or authenticate your identification documents
- Check information against public databases
- Conduct background or police checks, fraud prevention, and risk assessment
- Perform product development, maintenance and debugging
- Allow the provision of Sessionz through third party platforms and software tools (e.g. through the integration with our APIs), or
- Provide customer service, advertising, or payments services. These providers have limited access to your information to perform these tasks on our behalf, and are contractually bound to protect and to use it only for the purposes for which it was disclosed and consistent with this Privacy Policy.
- Sessionz uses a variety of third party service providers to help us provide services related to the Sessionz Platform. Sessionz will need to share your information, including personal information, in order to ensure the adequate performance of our Agreement with you. Service providers may be located inside or outside Canada and the United States. For example, service providers may help us:
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Social Media Platforms
Where permissible according to applicable law we may use certain limited personal information about you, such as your email address, to hash it and to share it with social media platforms, such as Facebook or Google, to generate leads, drive traffic to our mobile app, websites or otherwise promote our products and services or the Sessionz Platform. These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be if your interest.
The social media platforms with which we may share your personal data are not controlled or supervised by Sessionz. Therefore, any questions regarding how your social media platform service provider processes your personal data should be directed to such provider.
Please note that you may, at any time ask Sessionz to cease processing your data for these direct marketing purposes by sending an e-mail to support@sessionz.com
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Google Maps/Earth
Parts of the Airbnb Platform use Google Maps/Earth services, including the Google Maps API(s). Use of Google Maps/Earth is subject to Google Maps/Earth Additional Terms of Use and the Google Privacy Policy.
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Your Rights
You may exercise any of the rights described in this section to Sessionz by sending an email to support@sessionz.com. Please note that we may ask you to verify your identity before taking further action on your request.
- Information Retention and Deletion
- Sessionz retains user profile and other information for as long as you maintain your Sessionz account.
- Sessionz retains transaction, location, usage and other information for 7 years in connection with regulatory, tax, insurance or other requirements in the places in which it operates. Sessionz thereafter deletes or anonymizes such information in accordance with applicable laws.
- Users may request deletion of their accounts at any time by contacting us at support@sessionz.com. Following verification of such account deletion requests, Sessionz deletes the information that it is not required to retain, and restricts access to or use of any information it is required to retain.
- Sessionz may be unable to delete your account; such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, Sessionz will delete your account as described above.
- Sessionz may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users’ safety and security. For example, if Sessionz shuts down a user’s account because of unsafe behaviour or security incidents, Sessionz may retain certain information about that account to prevent that user from opening a new Sessionz account in the future.
- Special Information For EU Users
- Beginning May 25, 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation (“GDPR”). As of last update date of Privacy Policy, Sessionz is not available or does not operate in countries belonging to the European Union.
- In-app privacy settings
Sessionz provides means for you to see, request Sessionz to provide you with explanation, copies or correction of your data or have you control the information that Sessionz collects, including:- As a Client, the Privacy Settings in the Sessionz app gives users the ability to set or update their account information such as name, email, phone, gender, age, location, online presence, interests, bio, payment method and payment details, and preferences for receiving mobile and email notifications from Sessionz. The information on these settings, how to set or change these settings and the effect of turning off these settings are described below:
- Sessionz uses Client account information to give Host sufficient background information to make it easier and safer for a Host when reviewing a session booking request. Account information data helps improve our services, including provide relevant email notifications, navigation, and customer support.
- Sessionz provides users with status notifications and updates related to session requests, bookings and your account. These notifications are a necessary part of using the Sessionz app, and cannot be disabled. However, you may choose the method by which you receive these notifications through the Preferences menu in the Sessionz app.
- You may enable Sessionz to send you push notifications about discounts and news from Sessionz. You may enable/disable these notifications at any time through the Preferences menu in the Sessionz app.
- As a Host, the Privacy Settings in the Sessionz app gives users the ability to set or update their account information such as name, email, phone, gender, age, location, online presence, username, and accreditations. Hosts are also able to set up and change their Payout Settings, configure their weekly hours of availability, and configure their preferences related to receiving mobile and email notifications from Sessionz.
- Sessionz uses Host account information to give Clients sufficient information about you to make it easier and safer for a Client to request a session. Account information data helps improve our services, provide capabilities to approve or reject client requests, improve our ability to automate payouts to you, provide relevant email notifications, navigation, and customer support.
- Sessionz provides users with status notifications and updates related to session requests, bookings and your account. These notifications are a necessary part of using the Sessionz app, and cannot be disabled. However, you may choose the method by which you receive these notifications through the Privacy Preferences menu in the Sessionz app.
- You may enable Sessionz to send you push notifications about discounts and news from Sessionz. You may enable/disable these notifications at any time through the Preferences menu in the Sessionz app.
- Device permissions: Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Sessionz app wants permission to access certain types of data and will let you consent (or not consent) to that request.
- Ratings: After completed session, Sessionz may make available the ability for Clients and Hosts are able to rate each other, as well as give feedback on how the session went. This two-way system holds everyone accountable for their behaviour, performance and functionality. Accountability helps create a respectful, safe environment for both Clients and Hosts. Your Client rating may be available in your profile in the Sessionz app.
- Marketing opt-outs: You may opt out of receiving promotional emails; opt out of receiving emails and other messages from Sessionz by contacting us at
support@sessionz.com. Please note that if you opt out, we may still send you non-promotional messages, such as request confirmation emails, receipts for your confirmed bookings, cancellation emails and other important information about your account.
- Information Retention and Deletion
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Cookies
- Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements that are used to remember your browser or device during and across website visits. We also utilize other technologies that may identify you or the devices you use. For example, “pixel tags” (also called beacons) are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, advertising identifiers, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide the means by which third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. “Local storage” refers generally to other places on a browser or device where information can be stored by websites, ads, or third parties (such as HTML5 local storage and browser cache). “Software Development Kits” (also called SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.
- Sessionz uses cookies and other identification technologies on our app, website, emails, and online ads for purposes described in this policy.
- Sessionz uses cookies and similar technologies for purposes such as:
- Authenticating users
- Remembering user preferences and settings
- Determining the popularity of content
- Delivering and measuring the effectiveness of advertising campaigns
- Analyzing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services.
- We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services.
- In order to facilitate the most relevant ads possible, Sessionz works with various service providers who assist us in delivering similar ads to end users across devices and platforms. For example, we work with social media advertising services to provide you with relevant ads based on your Sessionz activity through their media channels. We may also use service providers to provide you with a similar ad on a mobile website or mobile application as with a traditional website ad.
- You have the right to choose whether or not to accept cookies. However, they are an important part of how our Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Services.
- Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser which are usually located within the “Help” or “Preferences” menu. Some third parties also provide the ability to refuse their cookies directly by clicking on an opt-out link, and we have indicated where this is possible in the table below.
- For mobile users, you have controls in your device Operating System that enables you to choose whether to allow cookies, or share your advertising ID with companies like Sessionz or our advertising service providers. For information on controlling your mobile choices, you can visit www.networkadvertising.org/mobile-choices
- To help control or block certain ads in mobile applications, you may choose to download and utilize the DAA mobile app, https://youradchoices.com/appchoices
- The following sets out the different categories of cookies that our Services use and why we use them. The lists of third party cookie providers are intended merely as illustrative and should not be viewed as a comprehensive list.
- Strictly Necessary: These cookies (including local storage and similar technologies) are essential to enable your use of the site or services, such as assisting with your account login, so we can show you the appropriate experience and features such as your account information, session history, and to edit your account settings. They may also provide authentication, site security, and help localize the language based on the geography of your visit.
- Site features and Services: These provide functionality that helps us deliver products and Services. For example, cookies help you log in by pre-filling fields. We may also use cookies and similar technologies to help us provide you and others with social plugins and other customized content and experiences, such as making suggestions to you and others.
- Analytics, performance and research: These are used to understand, improve, and research products and Services, including when you access the Sessionz website, mobile app or related Services. For example, we may use cookies to understand how you are using mobile app, site features, and segmenting audiences for feature testing. We and our partners may use these technologies and the information we receive to improve and understand how you use websites, apps, products, services and ads.
- Advertising: These cookies and pixels are used to deliver relevant ads, track email marketing or ad campaign performance and efficiency. For example, we and our ad partners may rely on information gleaned through these cookies to serve you ads that may be interesting to you on other websites. Similarly, our partners may use a cookie, attribution service or another similar technology to determine whether we’ve served an ad and how it performed or provide us with information about how you interact with them.
- Mobile-Specific: These service providers use various technologies to deliver relevant mobile ads, track mobile marketing or mobile ad campaign performance and efficiency.
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Updates to this Policy
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the Sessionz app or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.
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Feedback & Contact
If you have any questions or complaints about this Privacy Policy, you may contact us at support@sessionz.com.